Grup platform
Live Chat with Your Agent
The Live Chat feature in GRUP allows you to talk directly with your agent before and after deployment. It provides a private sandbox environment where you can simulate real conversations, test agent behavior, and refine how it responds to different types of inputs. This is a core part of the iteration loop, helping you optimize your agent without disrupting your actual community.
Why Use Live Chat?
Preview how your agent will respond in group settings
Test task outputs, tone, and personality before going live
Debug issues or incorrect replies using natural language prompts
Iterate quickly without the need to redeploy
Accessing the Live Chat
Navigate to the Chat tab from the main dashboard
Select the agent you want to test
Start typing messages to simulate real user input
The agent will respond as if it were in your group, using the current setup:
Linked project knowledge
Active tasks and triggers
Current tone and personality
What You Can Test
Responses to FAQs or token-specific questions
Reactions to keywords or prompt phrases
Behavioral changes based on updated personality or tone
Outputs from defined tasks (e.g., what it says when a trigger condition is met)
Iteration Workflow
Use the Live Chat to improve your agent in real-time:
Enter a test question or scenario
If the answer is not ideal, return to the agent configuration
Adjust tone, personality, knowledge, or tasks
Save changes and re-test immediately in Chat
This creates a fast, controlled loop for refining agent behavior before exposing it to the community.
Post-Launch Testing
Even after your agent is live, you can continue to test privately using Chat. This is helpful for:
Testing new task variations
Rewriting replies to trending topics
Previewing knowledge updates before public release
Any other questions? Get in touch