Troubleshooting

Agent Doesn’t Feel On-Brand?

If your GRUP agent feels off—too generic, too robotic, or not aligned with your community’s tone—this guide will help you bring it back in line with your brand voice. This isn’t a technical issue. It’s about tone, personality, and how your content is framed.

1. Review Personality Settings

Go to your agent settings and revisit the Personality configuration.

  • Did you choose the personality preset that fits your project? (e.g. Friendly, Funny, Professional)

  • Did you add a natural language description to refine it?

Example improvements:

  • Add: “Speaks like a Gen-Z crypto degen with sharp wit”

  • Add: “Sounds like a calm, experienced Web3 product manager”

2. Adjust the Tone

Tone affects how your agent delivers its messages.

Check if your selected tone:

  • Matches your brand voice

  • Supports your personality setting

Examples:

  • If your group is hype-driven: use Bold or Playful

  • If your group is utility/product-focused: use Informative or Calm

3. Reword Tasks for Brand Consistency

Go to the Tasks section:

  • Review the language in each task output

  • Adjust the copy to better match your project’s voice

For example:

  • Change “Let’s goooo!” to “We’ve just unlocked a new milestone—check it out.”

  • Replace emojis, slang, or formal tone depending on your audience

4. Revisit Project Knowledge Tone

Your agent also inherits tone from the way your knowledge is written.

  • Use the same language your team would use in announcements or product docs

  • Avoid switching between playful and formal styles in the same knowledge block

  • Read your content out loud—does it sound like you?

5. Test and Iterate

  • Use the Live Chat to test different kinds of prompts

  • Evaluate whether replies match your expectations

  • Make small tweaks to personality, tone, or response copy

6. Use Copilot for Help

Ask Grup Copilot:

  • “How do I make my agent sound more like my brand?”

  • “Help me rewrite this task to sound cooler/more serious/etc.”

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Table of Content

Table of Content