Troubleshooting
Can’t Connect to Telegram Group?
If your GRUP agent isn’t connecting or syncing with your Telegram group, it’s likely due to a permission issue, bot configuration error, or a Telegram setting. Use this checklist to resolve the most common connection problems.
1. Is the Bot Added to the Group?
Go to your Telegram group
Confirm the bot has been added as a group member
If not:
Open the GRUP dashboard
Go to the Deployment tab of your agent
Follow the instructions to add the bot to your group manually
2. Is the Group Type Supported?
GRUP supports:
Public groups
Private groups (with invite link)
Unsupported:
Channels (use cases coming soon)
Read-only groups (bot can't engage)
Make sure you’re using a supported group type.
3. Does the Bot Have Admin Rights?
The bot must have admin status to function correctly.
Ensure it has the following permissions:
Read messages
Send messages
Manage messages (if needed for moderation tasks)
Add media (for meme or image tasks)
4. Has the Bot Been Previously Removed?
If the bot was removed from the group before, Telegram may block re-addition unless done via invite link.
Fix:
Regenerate a new invite link for the group
Use that link to re-add the bot
5. Are Group Privacy Settings Blocking It?
Some Telegram group settings limit what bots can do:
Check if message visibility is enabled for bots
Disable “Restrict bots from reading messages”
6. Is the Agent Live in GRUP?
Go to your GRUP dashboard
Make sure the agent is toggled to Live status
If not, even if the bot is in the group, it won’t act.
7. Still Not Working?
Remove the bot and try re-adding it
Try a different group to confirm if the issue is specific to one setup
Contact GRUP support or ask Grup Copilot for direct help
Any other questions? Get in touch